Customer Care Manager

Your Mission

Be the voice of CODDY:

• Provide top-notch support and guidance to our clients
• Solve organizational challenges efficiently
• Ensure smooth learning experience for students
• Maintain healthy financial relationships
• Continuously improve our service quality

Who You’ll Work With

• Passionate parents of future programmers
• Talented instructors dedicated to education
• Advanced CRM systems (training provided)
• International community of learners

What We Offer

Competitive Compensation:

• Base salary: RUB 20,000
• Performance bonus: RUB 10,000 (for meeting standards)
• KPI bonus: up to RUB 30,000 (for student retention and quality)
• Total potential earnings: up to RUB 60,000

Professional Growth:

• Free IT skills training for your children
• Clear career path to team leadership
• International work experience
• Mentorship program

Work Benefits:

• Fully remote position
• Flexible working hours
• Stable employment
• Modern work tools

We’re Looking For

Essential Skills:

• Exceptional communication abilities (verbal and written)
• Stress resilience in dynamic situations
• Multitasking capabilities (juggling multiple tasks)
• Customer-centric approach
• Quick response time

Technical Requirements:

• CRM experience (or willingness to learn)
• Basic spreadsheet skills
• Proficient in PC and mobile apps

Preferred Experience:

• Customer service or sales background
• Education industry knowledge
• Experience with children
• Basic English skills